FAQS

Please see below for our most frequently asked questions. If you still can't find the answer you're looking for, email us at westendshop@creativegoodsnyc.com

PRODUCT INFORMATION

Is this official merchandise?

Creative Goods Merchandise is the only official merchandise supplier for Hamilton.

What are the actual sizes of your shirts?

We use a variety of shirts from different manufacturers, so the fit of each shirt will vary by style. Ladies' tees, in particular, are wildly variable depending on the cut of the shirt. If you have questions about a specific shirt, please email us, and we'd be happy to give you details. The sizing for a standard unisex tee is below.

UNISEX SIZING:

SIZE CHEST (cm) BODY LENGTH (cm)

SM 97 72

MD 105 74

LG 112 76

XL 122 79

XXL 132 81

PULLOVER HOODIE SIZING:

SIZE CHEST (cm) BODY LENGTH (cm)

SM 102 67

MD 112 70

LG 122 73

XL 130 76

XXL 138 79

YOUTH SIZING:

SIZE CHEST (cm) BODY LENGTH (cm)

SM 38 50

MD 43 56

LG 46 61

XL 51 66

Does the product displayed online match the actual product?

Some colors on your computer screen may not exactly match the actual print on the shirt.

SHIPPING AND DELIVERY

What countries do you ship to?

At this time, we do not ship outside the United Kingdom.

Do you ship to PO box or Army Post addresses?

Unfortunately, at this time, we do not ship to PO Box or Army Post addresses.

What delivery options are available?

We have several delivery options available for UK orders. Please visit our dedicated delivery page for more information here.

How long will my order take to arrive?

UK delivery times may vary depending on which delivery option is chosen at checkout. Please visit our dedicated delivery page for more information here.

Where is my parcel?

If you have not received your parcel within the estimated time frame, please email westendshop@creativegoodsnyc.com.

What about international duties and taxes?

Please note that duties and taxes may apply to any orders outside of the EU.

REFUNDS AND EXCHANGES

What is your return policy?

Any unwanted items can be returned within 28 days from the date of purchase for a refund. After 28 days, if you decide you no longer want the item, you will only be eligible for an exchange, provided the item is returned to us in an appropriate, unworn/unused condition.

If you have received items you did not order or that prove to be damaged, contact our customer service department at westendshop@creativegoodsnyc.com.

Creative Goods is not responsible for the cost of returning the item. We reserve the right to refuse any return if, in the event, we have reason to believe the duty of care has not been undertaken. We request that with Media Products such as CDs/DVDs etc., you respect your consumer responsibility of Duty of care and return the products to us in the original packaging. Creative Goods will not offer refunds or exchanges to those consumers who have purchased through a private buyer.

We recommend items be returned via recorded delivery for proof of sending and receipt as Creative Goods cannot be held responsible for returning items. The cost of returning the items will be the responsibility of the purchaser. Ensure the items are secure in their packaging so damage does not occur while they are in transit back to our warehouse. We also recommend that you reuse the original shipping carton and packing materials. Include a copy of your original packing slip with a description of the reason for your return.

If returning an item for a refund, customers will refund you less shipping.

If you want to exchange an item, don't hesitate to contact us at westendshop@creativegoodsnyc.com. As soon as the item is received, We will refund you less the shipping fees to which you may purchase the required item.

Refunds are processed within seven days of receiving them, provided that Creative Goods gets the item in the condition it was delivered to you.

Can I exchange my online order at the Victoria Palace Theatre?

All online orders will need to be sent back to our warehouse. Unfortunately, we cannot process online returns at the theatre.

ORDERS & BILLING

Can I order over the phone?

No, all orders must be processed via our website.

Can I add an item to my order later?

Unfortunately, you cannot add items to your order once you have checked out.

Can I cancel my order?

We may be able to cancel your order if it has not already been shipped. If you would like to cancel your order, please email us at westendshop@creativegoodsnyc.com as soon as possible. Please note we cannot cancel your order if it has already shipped.

Do you sell gift vouchers?

At this time, we do not sell gift vouchers.

Can I purchase merchandise at the Victoria Palace Theatre without a ticket?

No. The theatre will not permit you to enter the building with a ticket to the performance to purchase merchandise.

What if my credit card declines?

If your credit card declines, your order will not be accepted. Please try again using a different payment method (another credit card or PayPal).